Purpose: Make phone calls to people in our church to offer hope!

Steps:

  1. Use the workflow in People to pick a person to call
    1. UPDATE: We have rearranged the workflow for convenience. It doesn’t match the training video. When you access the workflow you’ll see people to call. Simply call from there, and then add notes and complete to Joy Review Notes.
  2. Encourage them with hope from the church

Please watch BOTH training videos

 

 

Before the call, pray for the person by name…

Call Script

Hi <NAME>, my name is <YOUR NAME> from The Ark Church and we just wanted to call and check-in on you.

How are you guys doing with everything going on? <LISTEN – Be attentive> 

<After they are done, give them something encouraging>

I’m so sorry you’re going through that / I’m so thankful the Lord is taking care of you.

We want you to know we’re praying for you and we believe God is going to move in a powerful way through this! Is there anything we can pray for you during this time?

<If they seem comfortable, and you feel led, pray for them on the phone. If not, let them know we’re praying for them>

<IMPORTANT> We’re praying for you, and can’t wait to see you again! 

 

Responses:

  1. Voicemail: Use a variation of the script in the voicemail
  2. Answer: Walk through the script. Everything goes great.
    1. Please add their prayer request to the notes section of their profile
    2. If they are in financial distress, you are able to immediately offer them a $50 HEB gift card by mail. Please make sure we have the correct address in PEOPLE. Make this available if they clearly state they have lost their job, had hours cut, or are in a difficult financial situation.
      1. Make a note of everyone needing the gift card – get to Joy
  3. No Longer Attend Church: Bless them. We don’t own people. “Great, bless you, please be safe during this time.” 
    1. Important to mark inactive in PEOPLE

Post the notes and complete the step.